Social Website Purchase and Return Policy

The following policy is designed to establish your understanding of the purchase process on the Social Bar and Lounge Site, and your purchases on our Site are subject to these terms. Also, the use of our website is subject to our Website Use and Privacy Policy which govern your use of our Site. All inquiries should be directed to info@socialcolumbiasc.com.
It is important to note that Social Bar and Lounge acts as the agent to those who provide events, such as teams, artist representatives, and promoters (”Event Providers”).

Pricing, Payment Methods and Availability: All ticket prices for events are stated in U.S. Dollars.
We accept several methods of payment, including: American Express, Visa, and MasterCard.
Tickets for popular events may sell out quickly, and all tickets are sold on a first-come, first-serve basis. Occasionally, additional tickets may be available prior to the event, which will be posted on one or many of our social media pages and/or website.
Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so are void.

Order Confirmation: If you do not receive a confirmation number in a confirmation email after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via email whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was placed but do not receive proper confirmation.

Service Fees and Order Processing Fees: Tickets purchased on our Site may be subject to a per ticket service fee and a non-refundable per order processing fee.

Ticket Limits: When purchasing tickets on our Site, you are limited to a specified number of tickets for each event (also known as a ”ticket limit”). This ticket limit is posted during the purchase process and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. We reserve the right to cancel any or all orders and tickets without notice to you if you exceed the posted limits. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.

Opening Acts: Opening acts or guests may sometimes tour with headlining performers. We are not always made aware of opening acts or the length of their performances. Opening acts are subject to change or cancellation at any time without notice. No refund will be owed if an opening act is changed or canceled.

Canceled and Rescheduled Events: Occasionally, events are canceled or postponed. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that event. For exact instructions on any canceled or postponed events, please check the concert information online or contact us at info@socialcolumbiasc.com.
If an event is canceled, and you purchased your ticket through our website, we will automatically issue you a refund to the credit card or debit card that you used to purchase that ticket. If a ticket was purchased at our venue, then you may only be able to receive the refund by presenting the ticket yourself to the venue location where it was purchased.
If the event was moved or rescheduled, you will be required to contact us via email to request a refund if you cannot attend the rescheduled event. Please make sure to provide your confirmation information so we can expedite your refund if applicable.

Refunds and Exchanges: Before purchasing tickets, carefully review your event and seat selection. In all cases, we will only issue exchanges or refunds bought online for 3 calendar days (72 hours) after you purchase them, up to one week before the show.
In addition, we may occasionally offer tickets at a discount after the original onsale date and will not refund the difference between the original price and the sale price. Please note that the 3-day refund policy will not apply where we determine, in our sole discretion, that the tickets were purchased for a commercial purpose or in any other way in violation of our Website Use and Privacy Policy.
You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us where circumstances fall outside of this policy, and you will not dispute or otherwise seek a ”chargeback” from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be canceled, and we may, in our sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.
If we issue you a refund for a ticket due to a canceled or postponed event, we will issue a refund of the ticket's face value paid (or, for a discounted ticket, then instead the discounted ticket price paid) and all service fees. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event.

Billing Information Verification: Orders are subject to credit card approval and processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Social Bar and Lounge will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order and may sell your tickets to another customer without further notice.

Delivery Options: Please carefully review the list of delivery methods offered during the purchase process, which are as follows:

  • Print-at-Home A printable ticket will be issued at the time of purchase. All printed tickets will be verified at the time of the event (the purchaser must be present to redeem purchased tickets), prior to your entrance to the event.
  • Will Call A Will Call list of all purchases will be kept at the entrance of the venue for all events. All purchases will be verified at the time of the event (the purchaser must be present to redeem purchased tickets), prior to your entrance to the event.

Pricing and Other Errors: If the amount you pay for a ticket is incorrect, regardless of whether an error in a price posted on this Site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date, or you are able to order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether the cause is human error or a transactional malfunction of this website.

Multiple Browser Windows: When ordering tickets online with us, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.

Limitation of Liability: By purchasing an event ticket, you voluntarily assume all risks and danger incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against us, management, facilities, leagues, artists, other participants, and all of our respective parents, affiliated entities, agents, officers, directors, owners and employees on behalf of yourself and any accompanying minor. You bear all risks of inclement weather. Event date and time are subject to change. See the Limitation of Liability section in the Website Use and Privacy Policy for additional limits on our liability.

License; Ejection and Cancellation; No Redemption Value: Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash.
You Are Subject to Search You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.

Recording, Transmission and Exhibition: You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us and the Event Provider(s) to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.

Unlawful Resale of Tickets and Promotions: Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Certain maximum resale premiums and restrictions may apply in some states and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, authorized partners or from the venue box office to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by us.